Course Overview

Self-Awareness

Recognising emotional triggers, assumptions, and stress responses.

Scenarios include: rushed mornings, public criticism, challenging parents, and team tension.

Self-Regulation

Staying calm under pressure, managing tone, and preventing escalation.

Tools include: pause techniques, grounding strategies, and calm-communication scripts.

Transactional Analysis (TA)

Understanding Parent–Adult–Child modes and how they shape interactions.

Focus on keeping conversations in Adult - Adult to reduce defensiveness and build trust.

Empathy & Social Awareness

Reading others’ emotions, understanding pressures behind behaviour, and responding with balance.

Case studies explore different practitioner styles and values.

Personality Differences at Work

Using diverse working styles as a strength rather than a source of friction.

Covers four common styles (Organisers, Connectors, Steady Helpers, Innovators) and how to work effectively with each.

Bringing It All Together: Applications

Practical tools for everyday use: reset routines, team agreements, supportive feedback, and emotionally intelligent communication.